DeinDesign GmbH - Owner of the NIVOCASE brand
§ 1 General Provisions, Scope of Application
1.1 All deliveries and services are carried out exclusively on the basis of these General Terms and Conditions (“GTC”) in the version valid at the time the order is placed.
1.2 The contractual partner is DeinDesign GmbH, owner of the brand NIVOCASE,
Otto‑Meffert‑Str. 3, 55543 Bad Kreuznach, Germany
(hereinafter referred to as “DeinDesign”).
1.3 Customers within the meaning of these GTC may be both consumers and business customers (hereinafter “Customer”).
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self‑employed professional.
A business customer is a natural or legal person or a legally capable partnership who, when concluding the contract, acts in the exercise of their commercial or independent professional activity.
§ 2 Conclusion of Contract
2.1 Our offer is binding. By placing an order, the Customer accepts our offer to conclude a contract. The contract is concluded upon submission of the order. The Customer receives an order confirmation by email.
2.2 After selecting a product, the Customer may place it in the shopping cart using the “Add to cart” button. If the Customer wishes to customize a product, they may individualize the available products according to their specifications using the configurator via “Customize”. After completing the customization, the product can be added to the shopping cart.
2.3 The contents of the shopping cart may be viewed at any time without obligation. Products can be removed or quantities adjusted. To proceed with the purchase, the Customer clicks “Continue” on the shopping cart page, creates a customer account or logs into an existing one, and selects a payment method. Before final submission, the Customer receives a summary of the order details and may review and correct all information. Errors can also be corrected by navigating back in the browser or canceling the order process and starting again.
2.4 To complete the purchase, the Customer clicks the button “Place order with obligation to pay”. This submits the order to us.
§ 3 Storage of the Contract Text
3.1 We store the Customer’s order, the order data entered, and the contract text. An order confirmation containing all order and contract details is sent by email. Customers may print the order details and these GTC before submitting the order. All completed orders remain accessible via the customer account.
§ 4 Right of Withdrawal for Consumers
The following right of withdrawal applies only to consumers in distance selling transactions.
Right of Withdrawal
You have the right to withdraw from this contract within thirty (30) days without giving any reason.
The withdrawal period is thirty days from the day on which you or a third party designated by you, who is not the carrier, takes possession of the goods.
To exercise your right of withdrawal, you must inform us (DeinDesign GmbH, Otto‑Meffert‑Str. 3, 55543 Bad Kreuznach, Germany,
Telephone: +49 (0) 671 – 970 80 70,
Email: hello@nivocase.com) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notification before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered), without undue delay and at the latest within fourteen (14) days from the day on which we receive notification of your withdrawal.
We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise; in no case will you be charged fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen (14) days from the day on which you inform us of the withdrawal. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
§ 5 Prices and Shipping Costs
All prices include statutory value‑added tax (VAT) plus shipping costs. Delivery is carried out via DHL, Deutsche Post, or another carrier selected by us.
§ 6 Delivery Conditions
6.1 Delivery is made exclusively to the following countries:
Netherlands
Belgium
Sweden
Finland
Denmark
6.2 Delivery is made against advance payment. Unless otherwise stated in the offer, delivery takes place within 4–6 business days after receipt of payment. A payment confirmation email is sent after payment has been received.
§ 7 Payment Conditions
7.1 Payment may be made by instant bank transfer via Klarna, PayPal, credit card (VISA, MasterCard, American Express, Diners Club), Google Pay, Apple Pay, or Amazon Pay. We reserve the right to exclude individual payment methods.
If payment is made via instant bank transfer, payment processing is carried out by Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”). This payment method requires an online banking account with PIN and TAN authorization. The payment instruction is issued during the order process.
If a payment method offered via PayPal is selected, payment processing is carried out by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22‑24 Boulevard Royal, L‑2449 Luxembourg, under the PayPal User Agreement.
If payment is made by credit card, payment processing is also carried out via Klarna. The Customer is prompted to enter credit card details during the order process. Upon approval (which may include a credit check), the account or credit card is charged by Klarna.
If payment is made via Google Pay, the Customer enters verification data for their Google account during checkout. Upon authorization, Google debits the amount from the credit card stored in Google Pay.
If payment is made via Apple Pay, the Customer enters verification data for their Apple account during checkout. Upon authorization, Apple debits the amount from the credit card stored in Apple Pay.
If the payment method Amazon Pay is selected, payment processing is carried out by Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L‑1855 Luxembourg, under the Amazon Payments Europe User Agreement. The amount is debited from the payment method stored in the Customer’s Amazon account.
7.2 If we deliver goods before receiving payment, we retain ownership of the goods until full payment has been received. For business customers, ownership is retained until all outstanding claims arising from the business relationship have been settled.
§ 8 Warranty
8.1 For consumers, warranty rights apply in accordance with statutory provisions.
8.2 For business customers, delivered goods must be inspected immediately after delivery. Defects must be reported without delay. Otherwise, the goods are deemed approved. Warranty claims expire one year after delivery, except in cases of intent, gross negligence, personal injury, or mandatory statutory liability.
§ 9 Liability for Damages
9.1 Products with protective properties (e.g. phone cases, screen protectors) are designed to protect against everyday wear and minor damage. However, they cannot prevent all types of damage, particularly those caused by drops, impacts, or improper handling. Liability for such damage is excluded, without prejudice to statutory warranty claims for the products themselves.
9.2 For consumers, liability applies in accordance with statutory provisions.
9.3 For business customers, liability for damages is limited to intent and gross negligence or breach of essential contractual obligations, limited to foreseeable damages.
Statutory product liability and liability for injury to life, body, or health remain unaffected.
§ 10 Content Uploaded by Customers and Third‑Party Rights
10.1 Customers are solely responsible for all content uploaded or used for product customization (e.g. images, graphics, text). Customers must ensure that such content does not infringe third‑party rights or violate applicable laws.
10.2 Customers are responsible for spelling, image quality, and design accuracy. No review by DeinDesign takes place. Permitted file formats are JPG and PNG.
10.3 Customers warrant that they hold all necessary rights and indemnify DeinDesign against any third‑party claims.
10.4 DeinDesign reserves the right to reject orders that violate laws or third‑party rights.
§ 11 Applicable Law and Jurisdiction
11.1 German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
11.2 For consumers, this choice of law applies only insofar as it does not deprive them of mandatory consumer protection provisions of their country of residence.
11.3 For business customers, the place of jurisdiction is Bad Kreuznach, Germany.
§ 12 Miscellaneous
12.1 The contract language is English.
12.2 If one or more provisions of these GTC are invalid, the remaining provisions remain effective.